Refund Policy

This Refund Policy explains when and how refunds are issued for TipiPhone services and purchases.

Refunds may be considered in the following situations:

• Service outages caused by TipiPhone that materially prevent use
• Incorrect charges or billing errors
• Failure to deliver a purchased phone number due to provisioning issues
• Cancellation within any applicable trial or evaluation period

The following are generally not eligible for refunds:

• Consumed usage charges, including call minutes and SMS messages
• Wallet top-ups that have already been used
• Number rental fees for numbers already assigned and used
• Services terminated due to violations of our Terms of Service or Acceptable Use Policy

To request a refund, contact our support team with your account details and the reason for the request. Approved refunds are typically processed to the original payment method within 5-10 business days.

If you disagree with a refund decision, you may contact us to discuss your account. We aim to resolve all billing concerns fairly and promptly.

We may update this Refund Policy from time to time.

For refund-related inquiries: support@tipiphone.com